Refund and Returns Policy

1. Overview

At School Box, customer satisfaction is at the core of our service. This policy outlines how we handle refunds, returns, and exchanges for:

Tuckshop goods and meals
Stationery products
School uniform items

2. General Conditions

To be eligible for a refund or return:

The item must be unused, in its original packaging, and in resellable condition.
Return must be initiated within 7 calendar days from the date of delivery or purchase.
Proof of purchase is required for all returns.
Delivery and collection charges are non-refundable.

3. Tuckshop Meals

Due to food safety and hygiene:

No returns or refunds are allowed on ready-to-eat or perishable items.
Hot meals (pre-orders) may be cancelled up to 24 hours in advance for a full credit or refund.
Missed collections or late cancellations are non-refundable.

4. Stationery

You may return stationery items if:

They are damaged, defective, or incorrectly supplied.
You notify us within 7 days of receiving the order.
Opened or used stationery items are non-returnable unless defective.

No refunds for:

Change of mind
Incorrect items ordered by the customer

5. School Uniforms

Uniforms may be returned or exchanged if:

They are in original condition with tags still attached.
They are returned within 7 days of purchase or delivery.
You require a size exchange (subject to stock availability).

Exceptions:

Custom embroidered or branded uniforms are non-refundable unless defective.

6. Process for Returns & Refunds

Email us at info@schoolbox.co.za with your order number and reason for return.
We’ll guide you on the return process or collection (if applicable).
Once the return is inspected and approved, we will process:
- Refunds within 7–10 working days to the original payment method.
- Exchanges within 5 working days, subject to stock availability.