Privacy Policy - School Box

1. Introduction

At School Box, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and store your personal information when you engage with our website, place orders, or use our services, including school tuckshop management, online stationery orders, and school uniform supplies.

2. Information We Collect

We collect the following types of personal information:

Contact Information: Name, email address, phone number
Delivery Details: Physical address for delivery or collection point
Order Information: Items purchased, school name, student name (if applicable)
Payment Information: Processed securely via third-party providers (we do not store card data)
Device & Browser Data: IP address, browser type, cookies (via analytics tools)

3. How We Use Your Information

Your information is used to:

Fulfil and manage orders
Communicate updates and confirmations
Deliver orders to your chosen location
Personalize user experience on our site
Improve our services and offerings
Send occasional service-related or promotional emails (opt-out available)

4. Sharing Your Information

We do not sell your data. We only share data with:

Trusted delivery and logistics partners (for order fulfillment)
Secure third-party payment processors (e.g. PayFast, SnapScan)
Website hosting and analytics providers (e.g. Google Analytics)

All third parties are bound by confidentiality agreements and data protection protocols.

5. Data Protection & Storage

We implement appropriate physical, electronic, and managerial procedures to safeguard your information. This includes:

Secure servers
SSL encryption
Password-protected access
Regular audits and updates

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Correct or update your information
Request data deletion (subject to legal obligations)
Withdraw consent to receive marketing communications at any time

To make such requests, please email us at info@schoolbox.co.za.

7. Cookies

We use cookies to enhance your browsing experience, track website usage, and improve service delivery. You may disable cookies in your browser settings if preferred.

8. Third-Party Links

Our website may contain links to external sites. School Box is not responsible for the privacy practices of those sites. We encourage users to review the privacy policies of any third-party platforms they engage with.

9. Children’s Privacy

We do not knowingly collect personal data from children under 18 without parental consent. If we learn that a child has provided personal information, we will delete it promptly.